Employment  Opportunities

Welcome to HUMAN RESOURCES at Better Choices Clinic. Thank you for your interest in joining our team.We are always on the lookout for experienced, motivated and qualified individuals to grow within our company.

bETTER CHOICES CLINIC

Jobs Available

JOB #1 Front Desk/Security Representative

Job Description:

If you are a motivated and persuasive individual and you are interested in a rewarding new career using your customer service skills and interacting with patients, come join the Better Choices Clinic team! We are looking for a Front Desk/Security Representative for our Medication-Assisted Treatment Clinic to interface with patients and potential customers via inbound phone calls for the purpose of providing a great customer service experience, providing information and setting intake appointments into one our treatment facility.

Job Responsibilities:

You will manage calls and interactions that consists of both prospective and existing patients and referral sources in the community.

  • Build rapport with patients by greeting them in a courteous, friendly, and professional manner.
  • Ensure that customers understand program information over phone and as walk-ins.  Able to provide additional information to patients as needed.
  • Direct patient traffic to ensure patients that have received services and treatment aren’t loitering at facility after receiving services.
  • Listen attentively to patients needs and concerns; demonstrate empathy.
  • Prepare complete and accurate work and any report asked to complete by supervisors.
  • Complete referral call and walk-in logs timely and accurately
  • Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of patient requests.
  • Effectively transfer misdirected patient or referral requests to an appropriate party.
  • Respond or provide follow-up to patient/referral questions via electronic submission form.
  • Contribute ideas on ways to resolve problems to better serve the patients and/or improve productivity.
  • Participate in activities designed to improve customer satisfaction and business performance.

Experience Required:

  • Demonstrated experience utilizing Excel and other MS Office products.
  • Well-developed team skills, unquestioned integrity, and the experience, confidence, and presence to effectively handle interpersonal relationships.
  • Healthcare experience a plus.
  • Customer Service experience a plus.

Skill and Ability:

  • Strong organizational skills with a keen ability to prioritize and multi-task.
  • Ability to adhere to and meet deadlines.
  • Experience in handling sensitive, confidential information.
  • Excellent communicator (oral and written) including the desire to ask questions and learn from co-workers.
  • Strong administrative and data management skills.
  • Ability to raise issues proactively and in a timely manner.
  • Excellent customer service skills.
  • Strong administrative and data management skills.
apply now
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